FAQ

Are Bynelo products made to order?

Many of our products are made to order. This allows us to offer a wide variety of designs and styles without being limited to traditional in-stock inventory.

Product availability and production details may vary by item, so please check the individual product page for specific information.

How do I place an order?

Simply browse our collections, select the product and options you would like, and add the item to your cart. Proceed to checkout and follow the instructions to complete your purchase.

You will receive an order confirmation by email once your order has been successfully placed.

Can I customize my order?

Custom orders are available on selected products.

If a product offers customization, the available options will be shown on the product page. For custom requests that are not listed, please contact us before placing your order so we can confirm whether we can accommodate your request.

What if an item I want is unavailable?

Product availability can vary. If an item is unavailable, please contact us and we will let you know whether it is expected to become available again or whether an alternative option may be available.

Where do you ship?

We ship internationally to destinations around the world.

Delivery availability may depend on the destination and the postal or courier services operating in that location.

How long does my order take to arrive?

Because many of our products are made to order, your order requires processing and production before it is shipped.

Processing and production generally take 7–14 business days, depending on the product.

Once your order has been dispatched, shipping generally takes 8–15 business days, depending on the destination and carrier. In some cases, delivery may take up to 20 business days.

Please note that delivery times are estimates and may vary due to the destination, customs processing, carrier delays, holidays, or other circumstances outside our control.

How can I track my order?

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking information.

You can use the tracking number provided to follow the progress of your shipment.

If you have not received your tracking information or need help with your shipment, please contact our customer care team.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any such charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Customs policies vary from country to country, so we recommend checking with your local customs authority if you are unsure about possible charges.

What happens if my order is delayed?

While we work with our production and shipping partners to ensure orders are processed and delivered as efficiently as possible, delays can occasionally occur.

If your order is taking longer than expected, please contact us with your order number and we will assist you in checking its status.

What is your return policy?

We accept returns and exchanges in accordance with our Returns Policy.

Because some of our products are made to order or customized, certain items may not be eligible for return.

Please review our full Returns Policy before placing your order.

Can I cancel my order after placing it?

Because many of our products are made to order, orders may enter production shortly after they are placed.

If you need to cancel an order, please contact us as soon as possible. We will let you know whether cancellation is still possible based on the status of your order.

What payment methods do you accept?

We accept the payment methods available at checkout. Available options may vary depending on your location and the payment provider.

I forgot to use my discount code. Can it be applied after I place my order?

Discount codes must be entered during checkout and generally cannot be applied to an order after it has been placed.

If you forgot to use a discount code, please contact us as soon as possible. While we cannot guarantee that a discount can be applied after purchase, we will review the situation and let you know what options may be available.

Do I need to create an account to place an order?

No. You can place an order without creating an account.

Creating an account can make it easier to view your order information and manage your details for future purchases.

How do I update my account details?

If you have created a Bynelo account, you can log in and update your available personal details through your account dashboard.

If you need help updating information relating to an existing order, please contact us as soon as possible.

Is my information secure? We take the security and privacy of our customers seriously. Payments are processed securely through our ecommerce platform and payment providers, and we use reasonable safeguards to protect personal information. For more information about how we collect and use personal information, please review our Privacy Policy.

How can I contact Bynelo?

If you have a question about a product, order, shipping, return, exchange, or anything else, please contact our customer care team through our Contact Us page or email us at sales@bynelo.com.

For questions about an existing order, please include your order number so we can assist you more quickly.