Refund policy
At Bynelo, we want you to love every piece you bring into your home. If something isn't quite right, we're here to help.
Please review the policy below before placing your order.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Return Window
We accept eligible returns requested within 30 days of delivery.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must not have been washed, altered, stained, or damaged after delivery.
- The item should be returned with its original packaging where applicable.
- The return must meet the eligibility requirements outlined below.
Some products may not be eligible for return because they are customized, personalized, made specifically to order, or otherwise identified as non-returnable on the product page.
Eligible Returns
Eligible returns may include:
- An incorrect item received.
- An incorrect size received due to an error on our part.
- An item that arrives damaged.
- An item that arrives defective.
- An eligible item returned because you have changed your mind.
If you simply change your mind about an eligible purchase, Bynelo may issue store credit once the returned item has been received and inspected.
This does not affect any statutory rights that may apply to your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at sales@bynelo.com as soon as possible.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the item and packaging
We will review the issue and, where appropriate, arrange a replacement, exchange, refund, or another suitable resolution.
Please do not return a damaged, defective, or incorrect item without contacting us first.
Non-Returnable Items
Certain products are not eligible for return, including:
- Customized or personalized products.
- Products specifically identified as non-returnable on the product page.
- Items that have been used, washed, altered, stained, or damaged after delivery.
- Items that are not returned in a resalable condition.
- Items returned outside the applicable return period.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Return Process
- Contact us at sales@bynelo.com within 30 days of receiving your order.
- Include your order number and the reason for your return.
- We will review your request and provide return instructions if the item qualifies.
- Send the item using the return instructions provided by our Customer Care team.
- Once your return is received and inspected, we will process the applicable refund, exchange, or store credit.
Please do not send returns to an address unless Bynelo has provided or confirmed the return address.
Return Shipping
For eligible change-of-mind returns, the customer is responsible for return shipping costs.
Bynelo does not provide prepaid return labels for change-of-mind returns.
If an item is damaged, defective, or incorrect due to an error on our part, we will provide appropriate instructions regarding the return and cover reasonable return shipping costs where applicable.
For your protection, we strongly recommend using a tracked shipping service when returning an item.
Bynelo is not responsible for return packages that are lost or damaged while being shipped back to us.
Refunds
Once an eligible refund has been approved, it will generally be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your bank, card issuer, or payment provider.
For eligible change-of-mind returns under Bynelo's voluntary 30-day return policy, store credit may be issued instead of a refund, subject to the terms of this policy.
We do not charge a separate refund processing fee.
Shipping Delays
Our products require processing and production before they are shipped.
Processing and production generally take 7–14 business days, depending on the product.
Once dispatched, shipping generally takes 8–15 business days, depending on the destination and carrier. In some cases, delivery may take up to 20 business days.
Delivery estimates may be affected by customs processing, carrier delays, holidays, weather, or other circumstances outside our reasonable control.
If your order is taking significantly longer than the estimated delivery timeframe, please contact us with your order number so we can check the status and assist you.
Where applicable, orders that cannot be shipped within the timeframe promised at checkout or otherwise communicated to you will be handled in accordance with applicable law.
Order Cancellation
Because many Bynelo products are made to order, orders may enter production shortly after they are placed.
If you need to cancel or modify your order, please contact us as soon as possible.
We will let you know whether your request can be accommodated based on the current production status of your order.
Once an order has entered production, cancellation or modification may no longer be possible.
Custom & Made-to-Order Products
Many of our products are made to order, allowing us to offer a wide variety of designs without maintaining traditional in-stock inventory.
Customized or personalized products may not be eligible for cancellation or return once production has begun, except where required by applicable law or where the product is defective, damaged, or incorrect.
Please carefully review the product details, available options, measurements, and specifications before placing your order.
Customs & Import Charges
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Customs charges imposed by the destination country are not included in Bynelo's product or shipping prices unless specifically stated at checkout.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, the order may be eligible for reshipment at the customer's expense once the package has been received back by our fulfillment facility.
Additional shipping or repackaging charges may apply.
Bynelo is not responsible for delays, failed delivery, or additional costs resulting from inaccurate or incomplete shipping information provided at checkout.
Order Refusal & Fraud Prevention
We reserve the right to cancel or refuse an order where we reasonably suspect fraudulent activity, unauthorized payment, inaccurate billing or shipping information, or other activity that may compromise the security of Bynelo or our customers.
If an order is cancelled before fulfillment, any eligible payment will be refunded to the original payment method.
Need More Help?
We're here to help.
If you have a question about a return, exchange, refund, damaged item, or your order, please contact us at:
Please include your order number so we can assist you as quickly as possible.
Thank you for choosing Bynelo.