Exchanges & Refunds

Order Cancellations

Orders that you submit online are processed immediately and will not be cancelled, you will have to wait until you receive the merchandise in order to return it.

Returns
Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sale items, gift cards, personalized items, perishable goods such as Home decor, intimate apparel, accessories, These items are not eligible for a return, refund or exchange.

To initiate a return, please email us at info@bynelo.com. We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at 25 Alhaji Jimoh Street Off Adeniyi Jones Ikeja Lagos Nigeria.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

REFUNDS

When We have received your valid return, We will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.


 
EXCHANGES (On the African Ankara Blouses only)
We accept exchanges within 7 days of receipt if you need a different size for the same item(subject To Availability). Please send your order back to us indicating the size you need. As soon as we receive your exchange, we will reship the correct size Immediately.

We won't bear the Exchange Shipping Cost.

General
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.