Free Shipping On Orders from $100

FAQ

What are your delivery options ?

Bynelo delivers worldwide to any address covered by postal services.

Orders are shipped by standard delivery with a tracking number.
If you want express delivery by carrier, please contact us before confirming your order.

How can I follow the progress of my order ?

We will send you a shipment confirmation email on when your order will be dispatched. A tracking number will be provided for all orders. Alternatively you can also track your order via the website by clicking this link and providing your order number and email.

How is inventory managed?

All our items are made to order. We update our inventory daily. In the unfortunate case where you would purchase an item that is out of stock, you will be able to select a replacement product or we will proceed with a refund.

The package is indicated as "delivered" but the customer has not received their order?

We rely on the tracking information. If the order tracking indicates "delivered", it won't be possible to raise a claim.

Often, the package will have been left with the caretaker, a neighbour or the customer does not have a standardized box.

If the letterbox is not standardized or the package cannot be left inside (because it contains too many products), the courier could also leave it at the post office.
We recommend that you go to the nearest post office with your tracking number and identity document in order to collect your order.

Bynelo will not cover the shipment of a new package incase you submitted a wrong address or shipping information.

What are your processing & delivery times?

We process all orders within a period of 3-7 Business days from receipt of your payment. Depending on the order shipping area, we ship the package from one of our international production centers for fast and efficient delivery.

Do you deliver worldwide?

We deliver worldwide to any address covered by the postal services. 

What is your return policy?

​Please read our Returns policy here.

How Secure is Bynelo Website?

We know how important online security is when it comes to your personal details. Our website, including the checkout page, boasts a SSL certificate, giving you peace of mind. If at any time you enter an unsecure part of the website, you will receive a pop-up notification informing you.

How do i update my personal details?

If you created an account with Bynelo, it’s simple to update your details when you need to. All you need to do is login via ‘my Account’ dashboard, where you can click on my details to edit what’s stored.